General Terms and Conditions and Customer Information
&
GPSR GUIDELINES UNDER EU LAW
Summary of Care and Safety Information
The following information applies to all products in our range. For detailed information, please refer to the respective product description.
Manufacturer information according to GPSR
The Wuff® Fashion Group
88048 Friedrichshafen Egelsee 18
E-mail: info@tw-support.eu
In line with the requirements of the **General Product Safety Regulation (GPSR)** and to fulfil our commitment to provide comprehensive and transparent information to our customers, we have carefully prepared the following instructions and guidelines. This information is designed to comply with the legal requirements of the GPSR and to ensure that our products can be used safely and correctly.
The instructions provided include both general and product-specific care and safety instructions that help ensure the longevity of the products and minimise potential risks.
**Purpose of the information provided:**
1. **Safety standards according to the GPSR:**
The safety requirements of the GPSR ensure that our products are safe for consumers when used according to the instructions provided.
2. **Transparent and comprehensive information:**
Our care and safety instructions are designed to provide clear and understandable instructions for the correct handling, care and use of the products. These instructions cover the properties of the materials used, recommended care practices and safety-related warnings.
3. **Product-specific details:**
As properties and requirements may vary depending on the product or material, we ensure that all customers read the specific product descriptions carefully to obtain the relevant information for their specific product.
**Compliance with legal requirements:**
The information provided here has been developed to comply with the legal requirements of the **General Product Safety Regulation (GPSR)**. This regulation requires manufacturers and distributors of consumer goods to ensure that their products do not pose any risks to consumers and that all relevant information is communicated clearly and concisely.
Our care and safety instructions ensure that all relevant aspects - from proper care to possible warnings - are covered to ensure the safety and satisfaction of our customers.
If you need more information about our products or have questions about specific care and safety instructions, our customer service is always available to help.
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**Care and safety information**
**Care instructions:**
- **Materials:** Our products are made from high-quality materials, including:
**Polyamide**
**Properties**(PA) is a synthetic polymer that is often used in the textile industry. It is known for its high strength, elastic properties and durability. Polyamide is often used in sports and outdoor clothing because it is moisture-wicking and quick-drying.
- **Cotton:**
- **Properties:** Breathable, soft, hypoallergenic and environmentally friendly. Cotton is comfortable to wear and absorbs moisture well. However, it can shrink at high temperatures (over 60 °C).
- **Polyester:**
- **Properties:** Robust, durable, quick-drying and crease-resistant. Polyester has a melting point of around **250 °C**, so it should not be washed above **30 °C** to avoid damage.
- **Faux leather**
- **Properties:** Water-repellent, easy to care for and durable. Faux leather offers a similar look to real leather, but has less breathability.
- **Tri-mix** (a mix of different fabrics):
- **Properties:** Combines the advantages of different materials, such as breathability, durability and flexibility. The exact properties depend on the composition.
- **Viscose:**
- **Properties:** Shiny, soft and pleasant on the skin. Viscose has good moisture absorption but can stretch when wet and should be handled with care.
- **Wool:**
- **Properties:** Warm, breathable and moisture-regulating. Wool is ideal for cold temperatures but can mat if not cared for properly (e.g. hot water or strong spinning).
- **Turbo Acrylic:**
- **Properties:** 100% Turbo Acrylic is light, soft and has a high shape retention. It is particularly easy to care for and dries quickly, making it ideal for various applications.
- **Shoes:** 100% polyester ultra-light Flyknit material with an ethylene vinyl acetate rubber (EVA) outsole:
- **Properties:** Flexible, lightweight and breathable. EVA is very resilient, offers good comfort and is shock absorbing.
- **Washing:**
- Please do not wash the products **above 30 degrees Celsius** as higher temperatures can damage the materials and shorten the life of the products.
- **Wash the products inside out** to protect prints and embroidery.
- Use a mild detergent and avoid harsh chemicals that may damage the fabrics.
- **Refer to the care labels** on the products for specific instructions.
- **Drying:**
- **Not suitable for tumble drying.** Tumble drying may affect the shape and structure of the products.
- Allow the products to air dry, ideally lying flat or on a hanger to avoid deformation.
- Avoid direct sunlight as this may cause colour fading.
- **Ironing:**
- Iron on a low setting if necessary. Please place a cloth between the iron and the print or embroidery to avoid damage.
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**Safety Information:**
- **Age Rating:**
Our products are suitable for adults and teenagers aged 14 and over. **Products such as clothing specifically designed for babies or children are labelled accordingly for ages under 14.** Please note that some other products may not be suitable for children under 14.
- **Allergy Advice:**
Please note that our products are made from a range of materials. Read the material information carefully to consider any allergies. If you have any questions or concerns, please contact our customer service team.
- **Safety Warnings:**
- Products such as **cups** may break. **Please note that cups/glasses are not microwaveable and are not dishwasher safe.** Product damage may occur if used or not followed the warnings. Handle these items with care.
- **Clothing with buttons** may pose a choking hazard. Make sure that small parts do not get into the hands of **small children, babies or animals**.
- **Stickers** can also be swallowed. If used improperly, we accept no liability for damage caused by the use of these products.
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**Warranty:**
- According to the General Product Safety Legislation (GPSR), you are entitled to a **two-year warranty** on all of our products.
- However, this warranty is void in the event of **improper use** or **incorrect care**. We as the operator are not liable for damage caused by improper handling of the products. Customers are therefore responsible for treating their products appropriately and paying attention to possible risks.
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**Note on general description:**
The above care and safety information is of a general nature and relates to the various materials used in our products. This information is intended to give you an overview of the general properties and care instructions.
Please note that the specific properties, care instructions and safety aspects may vary depending on the material used. Therefore, it is important to read the respective **product descriptions carefully** to obtain the information applicable to the specific product.
We recommend that you familiarize yourself with the specific materials and their properties to ensure that you care for the products correctly and use them safely. If you have any questions or uncertainties, we are always happy to help.
---
**Customer service:**
- If you have any problems or questions about our products, you can contact us at any time at **info@tw-support.eu**.
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**Please note that these properties and instructions may vary depending on the product.** Therefore, before purchasing and using a product, read the respective **product description carefully** to ensure that you are aware of the specific requirements and care instructions for the respective product.
**For products specifically designed for babies or children, the corresponding age ratings under 14 years apply.** When using or caring for such products, make sure to follow the specific instructions in the product description.
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts you conclude with us as a provider (Benjamin Popke) via the website https://the-wuff-fashion-group.com/. Unless otherwise agreed, the inclusion of your own conditions is objected to.
(2) A consumer in the sense of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legal partnership that acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods.
(2) As soon as we post the respective product on our website, we provide you with a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the button "Checkout" or "Proceed to order" (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.
If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay), you will either be directed to the order overview page in our online shop or forwarded to the provider's website of the instant payment system.
If you are redirected to the respective instant payment system, make the corresponding selection or enter your data there. Finally, the order data will be displayed as an order overview on the provider's website of the instant payment system or after you have been directed back to our online shop.
Before submitting the order, you have the opportunity to check the details in the order overview again, to change them (also via the "back" function of the internet browser) or to cancel the order.
By submitting the order via the corresponding button ("order with payment obligation", "buy" / "buy now", "order with costs", "pay" / "pay now" or similar designation), you legally accept the offer, whereby the contract is concluded.
(4) The processing of the order and transmission of all information necessary in connection with the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the e-mail address you have deposited with us is correct, that the receipt of the e-mails is technically ensured and, in particular, is not prevented by SPAM filters.
§ 3 Individually Designed Goods
(1) You provide us with the necessary information, texts or files for the individual design of the goods via the online ordering system or by e-mail at the latest immediately after the conclusion of the contract. Our possible specifications for file formats must be observed.
(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly indemnify us from all claims made by third parties in this context. This also applies to the costs of the necessary legal representation.
(3) We do not check the transmitted data for content accuracy and assume no liability for errors.
§ 4 Special Agreements on Offered Payment Methods
(1) Payment via "PayPal" / "PayPal Checkout"
If you choose a payment method offered via "PayPal" / "PayPal Checkout", the payment processing takes place via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly designated button on our website and in the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment conditions apply to this, you will be separately informed. More information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-... (https://www.paypal.com/de/webapps/mpp/ua/legalhub-...).
§ 5 Right of Retention, Retention of Title
(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 6 Warranty
(1) The statutory warranty rights exist.
(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the freight forwarder of any complaints as quickly as possible. If you do not comply, this has no effect on your statutory warranty claims.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation is only considered agreed if you were informed about it by us before submitting the contract declaration and the deviation was expressly and separately agreed between the contracting parties.
§ 7 Choice of Law
(1) German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of favorability).
(2) The provisions of the UN Sales Law expressly do not apply.
## II. Customer Information
1. Identity of the Seller
THE WUFF®
Benjamin Popke
88048 Friedrichshafen Egelsee 18
Germany
Phone: +4915204574088
Email: info@tw-support.eu
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/odr).
We are not willing and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the Conclusion of the Contract
The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are made in accordance with the regulations "Conclusion of the Contract" of our General Terms and Conditions (Part I).
3. Contract Language, Contract Text Storage
3.1. The contract language is German.
3.2. We do not store the complete text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser's print function. After we have received the order, the order data, the legally required information for distance contracts and the general terms and conditions will be sent to you again by email.
4. Codes of Conduct
4.1. We have submitted to the buyer's seal quality criteria of the Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersi... (https://www.haendlerbund.de/de/downloads/kaeufersi...).
5. Essential Characteristics of the Goods or Service
The essential characteristics of the goods and/or service can be found in the respective offer.
6. Prices and Payment Methods
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free delivery is promised.
6.3. The costs of money transfer (transfer or exchange rate fees of the credit institutions) are to be borne by you in those cases where the delivery is made to an EU member state, but the payment was initiated outside the European Union.
6.4. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
6.5. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
7. Delivery Conditions
7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
7.2. As far as you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold goods during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.
8. Statutory Warranty Right
The warranty is based on the regulation "Warranty" in our General Terms and Conditions (Part I).
These terms and conditions and customer information were created by the lawyers specializing in IT law of the Händlerbund and are constantly checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable in case of warnings. More information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssi... (https://www.haendlerbund.de/de/leistungen/rechtssi...).
§ 8 Return and Exchange Policy - The Wuff Fashion Group
We want to make sure you are completely satisfied with your purchase from The Wuff®️ Fashion Group. If you still want to return or exchange an item, please note the following conditions:
Return and Exchange Policy
Items purchased online can be returned or exchanged within 14 days of the delivery date.
Sales, special offers and gifts are excluded from returns and exchanges.
Items must be unworn, undamaged and unwashed and in their original packaging with all original tags.
Refund & Processing
A refund is only possible if the return complies with our guidelines. To request a return or exchange, please send an email to info@tw-support.eu with the following information:
Full name
Order number
Item name
Photos of the item
Our customer service will process your request as quickly as possible and inform you of the next steps.
We thank you for your trust in The Wuff Fashion Group and are available to answer any further questions you may have.
last update: 27.04.2025
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